A supervisor may enter a Reviewed - Call Back Later activity to review
the same account again on the same day. By using the Reviewed – Call Back
Later Action
menu option, the account will automatically be rescheduled to appear on
the supervisor’s work list when the list is reworked.
To record a review to call
back:
From the Collector Action drop down
list, select Reviewed – Call Back Later. The CACS Enterprise
Browser displays the Action
dialog for Reviewed – Call Back Later.
Select the state you wish to route the account
to from the Route
to State drop down list. (Optional)
Select an excuse from the Excuse
drop down list. (Optional)
Enter the date that the account is next scheduled
to be worked in the Hold
Date field. (Optional)
Enter the User ID to assign the account. If
you are not sure of the User ID, you can perform a search by selecting
the Lookup hyperlink to open the User Lookup dialog.
Enter text regarding the review in the History
Text box.
Select the correspondence type (if any) from the
Correspondence drop down. (Optional)