Send to Inactive
Use the Send to Inactive Collector
Action menu option to route an account out of collections. Accounts
routed to inactive are considered no longer delinquent, no longer over
their limit, or those that have been manually routed out of collections
by management. The account's primary collection data is physically moved
to the Inactive data base and the account's state is changed to INA (INActive).
If the account becomes delinquent again or goes over its limit, the related
collection history is automatically restored and the account is routed
to the appropriate functional area.
To record an account being Sent to Inactive:
- From the Collector Action drop down list, select
Send to Inactive. The CACS Enterprise Browser displays the
Action dialog for Sent
to Inactive with the History text tab already selected for you.
- Enter text regarding the routing to inactive in
the History Text box.
- Click Submit or Submit
& Next to submit the information, or Cancel
to cancel the action.