Correspondence Received

Use the Correspondence Received Collector Action option to record information regarding a correspondence that was received for the account.  

Follow these steps to record the receipt of Correspondence:

1. From the Collector Action menu, select Correspondence Received.  The CACS Enterprise Browser displays the Action dialog view for the Correspondence Received activity.

2. Select the place where communication was made from the Place Called drop down list. (Optional for incoming call)
3. Select the party you talked to from the Party Contacted drop down list.
4. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
5. Select an excuse from the Excuse drop down list. (Optional)
6. Enter the date that the account is next scheduled to be worked in the Hold Date field. (Optional)
7. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
8. Record any promise information in the Promise data area. (Optional)
9. Enter text regarding the correspondence receipt in the History Text box.
10. Select the correspondence type (if any) from the Correspondence drop down. (Optional)
11. Click Submit or Submit & Next to process the request, or Cancel to end the request.