Time Schedule

Time scheduling allows you to reschedule an account for work at a specific time later in the same day. You may reschedule an account for work on the same work list or route it to a different state and reschedule it for work on that list. The time is based on a 24-hour or 12-hour clock depending on your user profile. Therefore, if using the 24-hour clock, you would enter a time of 1500 to schedule an account for work at 3:00 p.m. The time entered must be greater than the current time and less than 2400.   To Time Schedule an account:
  1. From the Collector Action menu, select Time Schedule. The CACS Enterprise Browser displays the Action dialog for Time Schedule.
  2. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
  3. Select an excuse from the Excuse drop down list. (Optional)
  4. Specify when you wish to reschedule the account by entering the time in the Time field.
  5. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
  6. Enter text regarding the time scheduling in the History Text box. (Optional)
  7. Select the correspondence type (if any) from the Correspondence drop down. (Optional)
  8. Click Submit or Submit & Next to submit the information, or Cancel to cancel the action.
The CACS Enterprise Browser routes the account to the appropriate work list after the scheduled time has expired.