Remove Secondary

The Remove Secondary Collector Action option allows you to remove a secondary state from the account.  

Follow these steps to remove a Secondary State:

1. From the Collector Action menu, select Remove Secondary.  The CACS Enterprise Browser displays the Action dialog view for the Remove Secondary activity.  

2. Select the state which you wish to remove from the Route to State drop down list. (Optional)
3. Select an excuse from the Excuse drop down list. (Optional)
4. Enter the date that the account is next scheduled for work in the Hold Date field. (Optional)
5. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
6. Record any promise information in the Promise data area. (Optional)
7. Enter text regarding the secondary state removal in the History Text field.
8. Select the desired correspondence you wish to send from the Correspondence drop down list.

9. Click Submit or Submit & Next to process the request, or Cancel to end the request.