- From the Collector Action drop down list, select
Settlement Removed. The CACS
Enterprise Browser displays the Activity
dialog to remove a settlement.
- Select the state you wish to route the account
to from the Route
to State drop down list. (Optional)
- Select an excuse from the Excuse
drop down list. (Optional)
- Enter the date that the account is next scheduled
to be worked in the Hold
Date field. (Optional)
- Enter the User ID to assign the account. If
you are not sure of the User ID, you can perform a search by selecting
the Lookup hyperlink to open the User Lookup dialog.
- Enter text regarding the removal of the settlement
in the History Text
box.
- Select the correspondence type (if any) from the
Correspondence drop down. (Optional)
- Click Submit
or Submit
& Next to process the request, or Cancel
to end the request.