Recall from Outside Agency

At times, it may be necessary to initiate a recall of an account from an outside collection agency. Use the Recall from Outside Agency Collector Action menu option to recall an account.   To recall an account from an outside agency:
  1. From the Collector Action drop down list, select Recall from Outside Agency. The CACS Enterprise Browser displays the Action dialog for Recall from Outside Agency.
  2. Select the state you wish to route the account to from the Route to State drop down list.
  3. Select an excuse from the Excuse drop down list. (Optional)
  4. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
  5. Enter text regarding the recall in the History Text field. (Optional)
  6. Select the desired correspondence you wish to send from the Correspondence drop down list.
  7. Click Submit or Submit & Next to process the request, or Cancel to end the request.
The CACS Enterprise Browser routes the account out of its referral state, and all previously restricted activities, while referred, are now valid.