Partial Charge-off Add/Remove

Use the Partial Charge-Off - Add/Remove Collector Action to perform a partial charge-off for less than the Principal Amount of the account, or to remove all charge-offs entered the same day.

1. From the Collector Action drop down list, select Partial Charge-off - Add/Remove. The CACS Enterprise Browser displays the Activity dialog for to enter a partial charge-off or remove all charge-offs entered the same day.
2. Select the place where communication was made from the Place Called drop down list. (Optional for incoming call)
3. Select the party you talked to from the Party Contacted drop down list.
4. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
5. Select an excuse from the Excuse drop down list. (Optional)
6. Enter the date that the account is next scheduled to be worked in the Hold Date field. (Optional)
7. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
8. If the action is to perform a charge-off, enter the amount of the charge-off in the Partial Charge-Off Amount field. This amount must be greater than zero but less than the Principal Amount on the account.
9. If the action instead is to remove a charge-off previously entered today, check the "Delete any Charge-offs entered today prior to this entry" box. In this case the Partial Charge-Off Amount must be blank or zero.
10. Enter text regarding the charge-off or its removal in the History Text box.
11. Click Submit or Submit & Next to process the request, or Cancel to end the request.