Disputed Amount

Use the Disputed Amount Collector Action menu option to record an amount in question.   To record a disputed amount:
  1. From the Collector Action drop down list, select Disputed Amount. The CACS Enterprise Browser displays the Action dialog.
  2. Select the place where communication was made from the Place Called drop down list.
  3. Select the party you talked to from the Party Contacted drop down list. (Optional)
  4. Enter the disputed amount in the Disputed amount field.
  5. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
  6. Select an excuse from the Excuse drop down list. (Optional)
  7. Enter the date that the account is next scheduled to be worked in the Hold Date field. (Optional)
  8. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
  9. Enter text regarding the disputed amount in the History Text box.
  10. Click Submit or Submit & Next  to process the request, or Cancel to end the request.