Correspondence Sent - Non-CACS

Use the Correspondence Sent - Non CACS Enterprise Collector Action menu option to select a specific letter type to send to an accountholder.  

Follow these steps to send correspondence to individuals:

1. From the Collector Action menu, select Correspondence Sent - Non CACS Enterprise.  The CACS Enterprise Browser displays the Action dialog view for the Correspondence Sent - Non CACS Enterprise activity.  

2. Select the place where communication was made from the Place of Contact drop down list.  (Optional.)
3. Select the party you talked to from the Party Contacted drop down list. (Optional)
4. Select the state to which you wish to route the account from the Route to State drop down list. (Optional)
5. Select an excuse from the Excuse drop down list. (Optional)
6. Enter the date that the account is next scheduled for work in the Hold Date field. (Optional)
7. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
8. Enter text regarding the correspondence sent in the History Text field.
9. Select the desired correspondence you wish to send from the Correspondence drop down list.

10. Click Submit or Submit & Next to process the request, or Cancel to end the request.