Charge-Off Add/Remove

Use the Charge-Off - Add/Remove Collector Action to perform a charge-off for the full account balance, or to remove a full charge-off entered the same day.

1. From the Collector Action drop down list, select Charge-off - Add/Remove. The CACS Enterprise Browser displays the Activity dialog for to enter or remove a full charge-off.
2. Select the place where communication was made from the Place Called drop down list. (Optional for incoming call)
3. Select the party you talked to from the Party Contacted drop down list.
4. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
5. Select an excuse from the Excuse drop down list. (Optional)
6. Enter the date that the account is next scheduled to be worked in the Hold Date field. (Optional)
7. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
8. If the action is to remove a charge-off previously entered today, check the "Delete any Charge-offs entered today prior to this entry" box. Otherwise, the action will initiate the charge-off.
9. Enter text regarding the charge-off or its removal in the History Text box.
10. Click Submit or Submit & Next to process the request, or Cancel to end the request.