The Dynamic Script Definition table is used to define Dynamic Scripts, which can be used by collectors, either in negotiations with accountholders (as a script to read to the accountholder) or in performing other tasks (as a flexible step-by-step instruction guide).
The Definition tab is where dynamic scripts are entered. Both text and Tag Names (the latter must be surrounded in <angle brackets> ) can be entered in the Script Entry Area. The Response tab is where Response options are defined. The collector chooses a response based on the accountholder’s response or the outcome of an action, as well as the next script to display if each response is chosen.
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