Send to Inactive
Use the Send to Inactive Collector Action
menu option to route an account out of collections. Accounts routed to
inactive are considered no longer delinquent, no longer over their limit,
or those that have been manually routed out of collections by management.
The account's primary collection data is physically moved to the Inactive
data-base and the account's state is changed to INA (INActive). If the
account becomes delinquent again or goes over its limit, the related collection
history is automatically restored and the account is routed to the appropriate
functional area.
To record an account being
sent to inactive:
- From the Collector
Action drop down list, select Send to Inactive. The CACS
Enterprise Browser displays the Action
dialog for Send to Inactive.
- Select an excuse from the Excuse
drop down list. (Optional)
- Enter the User ID to assign the account. If
you are not sure of the User ID, you can perform a search by selecting
the Lookup hyperlink to open the User Lookup dialog.
- Click Submit
or Submit
& Next to submit the information, or Cancel
to cancel the action.