Record a Single Promise

A Single promise is considered a standard promise in which the accountholder has promised to pay the delinquency in full within a specified time period. You can record a Single promise in conjunction with one of the following activities:

Add Secondary State
Bureau Request
Correspondence Received
Incoming Call
Online Print of Document
Outgoing Call
Promise to Pay
Remove Secondary State
Reviewed
Route for Review

To record a Single promise:

From the Action dialog, select the Promise hyperlink.
Select Single. A one-part promise displays, including the Amount and Promise Date fields, as well as the Calendar icon.
Enter the payment promised in the Amount field.
Enter the date the payment is due in the Promise Date field or click the Calendar widget to select the date.
Select the method the payment will be made in the Payment Method drop down.