Change Hold Date
At times you may need to place a hold
date on an account so the account will not be worked until a specified
date. For example, if you have spoken with a customer and you know they
will not be able to make a payment in the near future, you can change
the hold date so the account will not be worked again until the specified
date.
To change the hold date:
- From the Action
menu, select Change Hold Date. The CACS Enterprise Browser
displays the Change Hold Date dialog with the existing hold date pre-filled.
- Enter the new hold date in the New
hold date field.
- Click OK. The CACS Enterprise Browser changes
the hold date on the account.