Supervisor Inquiry

The Supervisor Inquiry view is accessed when a supervisor needs to see the account a collector is currently working.  To use the Supervisor Inquiry function, an authorized user selects the Supervisor Inquiry option on the Navigation menu.  The supervisor enters the user ID of the user whose work the supervisor wishes to see.  If the supervisor is unsure of the user ID, the supervisor can search for the corresponding user ID by selecting the Lookup hyperlink to display the User Lookup dialog box.  When the supervisor selects the Go push-button, the CACS Enterprise Browser displays the account that the user is currently working.  If the user for whom the manager is performing the inquiry does not currently have an account open, CACS Enterprise returns an error message.