Assign to Outside Agency

At times, it may be necessary to turn over a delinquent account to an outside collection agency for further processing. All accounts are eligible for referral, except accounts with outstanding promises and accounts already in a referral state. Use the Assign to Outside Agency Collector Action menu option to assign an account to an outside collection agency.   To assign an account to an outside agency:
  1. From the Collector Action drop down list, select Assign to Outside Agency. The CACS Enterprise Browser displays the Collector Action dialog.
  2. Select the state you wish to route the account to from the Route to State drop down list. (Optional)
  3. Select an excuse from the Excuse drop down list. (Optional)
  4. Enter the User ID to assign the account.  If you are not sure of the User ID, you can perform a search by selecting the Lookup hyperlink to open the User Lookup dialog.
  5. Click Submit or Submit & Next to process the request, or Cancel to end the request.